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Pads and kiosks can be strategically placed at various customer touch points throughout the store such as department counters, high value cabinets, change rooms, product advice areas, among
The devices can notify relevant staff members of customer service shortfalls via a smartphone chat app, stimulating service recovery. The chat group alerts managers/supervisors when a customer experiences poor service, giving management an opportunity to intervene and share the scenario/resolution with their staff members.

Five Question Device

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