+ 27 11 367 0608 info@happyornot.co.za

Happy or Not Feedback Pads to Telegram

Happy or Not Survey Pads

Survey pads are installed at various customer touch or interaction points

Customer feedback is captured and processed, and is converted into reports (daily, weekly and monthly)

Real-time alerts are sent by email or IM when a customer experiences poor service

Staff members handset, linked to Telegram

Managers and department heads are linked up to the feedback system using Telegram, a free Instant Messaging app similar to WhatsApp

A group is configured for each site, keeping key staff members informed of service related issues

Immediate service recovery can be implemented when a customer experiences poor service

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