084 477 7717 christine@surveway.com

Complete Solution

A Complete Customer Feedback Solution

Customer feedback collected using the Happy or Not App can be online or offline and accessed using your tablet or iPhone. Happy or Not customer feedback software is unique and includes everything you need to start gathering valuable customer/client/employee feedback and features a stand, a tablet: 

1. Survey on Customers Experience Satisfaction and Understanding

Online competitions encourage physical retailers to up their game when it comes to customer satisfaction. Your shoppers will keep coming back for more as you get the experience right.

2. Put A Smile On Your Customers’ Faces

Thoughtfully designed questions allowing your customers to answer quick, focussed, targeted quesions. Surveway software app’s with smiley feedback terminals are easy to set up and can be used in airports, shopping centres, hospitals, workplaces and other high-traffic places.

3. Create Feedback Surveys Which Shoppers Want To Complete

Surveway apps are different to the conventional systems because they encourage your customers to engage, and easy to use questions on the feedback terminals with unique questions. Every day in South African malls, shoppers enter stores to browse and leave without giving feedback on their shopping experience. Where feedback is requested, till-receipt surveys make the customer do all the legwork – and ask closed, generic questions that frustrate more than engage.

With the Surveway app questions, shoppers want to answer them, giving retailers real-time insights on real experiences.

4. Instore Feedback Surveys Which Are Simple And Hassle-Free 

Instore Surveway feedback surveys can be set up by positioning a survey terminal by the store exits and checkout counters. Customer feedback is giving while still clear in their mind.

Customer response is higher because the process is made easy and engaging. By using smiley-face options or a choice of other question types.

5. Do You Understand What Your Customers Love or What Frustrates Them

Surveway App software helps you understand what your customers love, what your shopper base is thinking, with real time timely insights helping you or your managers to fix issues and improve service levels.

By encouraging customers to feedback instore, they’re more likely to feel positive about your brand – and less likely to share frustrations online.