"Happy or Not" Feedback Pads to Telegram

 

Happy or Not survey Pads

  • Survey pads are installed at various customer touch or interaction points
  • Customer feedback is captured and processed, and is converted into reports (daily, weekly and monthly)
  • Real-time alerts are sent by email or IM when a customer experiences poor service

 

Staff member's handset, linked to Telegram

    • Managers and department heads are linked up to the feedback system using Telegram, a free Instant Messaging app similar to WhatsApp
    • A group is configured for each site, keeping key staff members informed of service related issues
    • Immediate service recovery can be implemented when a customer experiences poor service

 


Staff member's handset, linked to Telegram

  • Customer Experience reports are delivered by email daily, weekly or monthly
  • Data is consolidated and summarised by agent, touch point, or store
  • Easily identify trends and use reports as a tool when training staff members

 

This information in PDF


 Contact Us

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   011 367 0608

  084 477 7717

   info@happyornot.co.za

  sales@happyornot.co.za


Address:

Building 1
Prism Office Park
1 Ruby close, Fourways
Based in Johannesburg, we supply throughout SA

 
Accreditation

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Benefits

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   Local solution
  Cost effective
  Non-intrusive terminals
  Immediate notifications
  Advanced reporting
  Leasing options
  Constant innovation