Call for service smiley face unit

  


Give your customers the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point.

Why Call?

Pads can be strategically placed at various customer touch points throughout the store such as department counters, high value cabinets, change rooms, product advise areas, among others. The pads can notify relevant staff via a smartphone chat app, indicator pads located at a central point, or an alert buzzer in the vicinity of the call pad.

The chat group alerts managers/supervisors when a service call escalates, when a manager is called for assistance, and when either a service call or manager call has been dealt with.



 

    Call for service with
    Happy or Not feedback 

     

       
  Service call for assistance 
        feedback pad 

  


    Call for manager with 
  Happy or Not feedback pad 

 
    Manager Call
    feedback pad

 

 

 

Technical Specifications:

  • Battery powered wireless device
  • 868mHz wireless frequency
  • Connects to a DCS (Data Collection Server)
  • Uses 2x AAA batteries
  • 2 Year plus battery life

Options:

  • With or without survey
  • Table or wall mount
  • Available in black or white
  • Custom branding available
  • Cancel button on rear or by active manager tag

 

Call for Service Analytics

 

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

 

What can analytics do for you?

Get valuable key performance call statistics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with metrics that matter. Compare and monitor response times, identify areas of your business that need special customer service focus! Accurate consistent reporting gives you the upper hand.

 

 

 

This information in PDF

 

Call Alerts:

Instant call alerts give your team the opportunity to assist customers in need, and to stay connected to the sales floor. The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed. This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.


 Contact Us

___________________

 

   011 367 0608

  084 477 7717

   info@happyornot.co.za

  sales@happyornot.co.za


Address:

Building 1
Prism Office Park
1 Ruby close, Fourways
Based in Johannesburg, we supply throughout SA

 
Accreditation

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Benefits

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   Local solution
  Cost effective
  Non-intrusive terminals
  Immediate notifications
  Advanced reporting
  Leasing options
  Constant innovation