Give your customers the opportunity to let specific department staff members or management know when requiring assistance at a key customer touch-point.
Pads can be strategically placed at various customer touch points throughout the store such as department counters, high value cabinets, change rooms, product advise areas, among others. The pads can notify relevant staff via a smartphone chat app, indicator pads located at a central point, or an alert buzzer in the vicinity of the call pad.
The chat group alerts managers/supervisors when a service call escalates, when a manager is called for assistance, and when either a service call or manager call has been dealt with.
Call for service with
Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.
Get valuable key performance call statistics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with metrics that matter. Compare and monitor response times, identify areas of your business that need special customer service focus! Accurate consistent reporting gives you the upper hand.
Instant call alerts give your team the opportunity to assist customers in need, and to stay connected to the sales floor. The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed. This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.
Prism Office Park
1 Ruby close, Fourways
Based in Johannesburg, we supply throughout SA